Responsible Gaming

Responsible Gaming is a topic that is taken seriously at Wizardo casino. Gambling should remain entertainment - and that is exactly why player protection, education, and practical tools are an integral part of the platform.

We know that problematic gambling behavior can have social and financial consequences. That is why you will find information and options here to keep track of your gambling and take breaks when necessary.

Below you will find tips for safe gambling as well as information on professional support.

Gambling and Minors

Awareness of risks among teenagers and minors

Gambling under the age of 18 can have serious consequences – from financial problems to emotional stress to an increased risk of later developing problematic gambling behavior. Young people are more prone to impulsive decisions and often cannot realistically assess risks.

To reduce these risks, we promote education: clear rules in the family, open conversations about boundaries, and conscious dealing with digital content are important steps to protect teenagers.

Content-Blocking Software for Parents

If there are minors living in your household or if access to devices is possible, we recommend additional protective measures: do not share access data, do not use “remember password” functions, and keep payment details private.

In addition, youth protection or content-blocking software can help to restrict access to gambling sites. Examples include netnanny.com or cyberpatrol.com.

Reports and Contact in Case of Suspected Gambling by Minors

Gambling by minors is not tolerated. If you suspect that minors are attempting to gamble, please contact the Customer Support of Wizardo casino so we can investigate the case.

Personal Gambling Limits

Wizardo casino supports various limits to help you better control your gambling behavior. Depending on availability in your account, limits for time periods such as 24 hours, 7 days, or 30 days can be set.

Possible limits include:

• Deposit limit: Sets an upper limit for deposits in the chosen period.
• Time limit: Limits the playing time; after expiration, you will be automatically logged out.
• Net loss limit: Stops playing when a defined loss is reached.
• Betting limit: Limits the amount of your bets.

Limits can generally be adjusted at any time. If a limit is lowered, the change usually takes effect immediately. If it is raised, a cooling-off period may apply. You can find the specific rules in the Limits/Responsible Gaming section of your account.

Automatic withdrawal limit

An additional tool can be an automatic withdrawal limit: you set an amount at which individual round wins are automatically treated as withdrawals (instead of staying in the account balance). This way, you can more easily "secure" winnings without playing them directly.

Whether and how this tool is available depends on the current account features.

Instant Pause

The Instant Pause is a quick way to immediately take a break. When you activate this tool, you can no longer log into your account for a certain period of time (e.g., 24 hours).

This is useful if you realize that you need a break right now. An activated pause may not be able to be undone immediately, depending on the system.

If you need more distance after a short break, self-exclusion is often the next best step.

Self-exclusion

Self-exclusion is a support tool for players who need a longer break or can no longer control their gambling behavior well. During the exclusion, access to the account and gaming offers is not possible.

How to activate self-exclusion

• Through your account: In the "Account / Limits" area, you can select time-out or self-exclusion, if available.
• Through Support: You can contact customer support and ask for help with activation.

Depending on the type of exclusion, it can start immediately or become effective after confirmation by support. Details can be found in the settings for responsible gaming.

Marketing restrictions during the exclusion

While an exclusion is active, advertising and promotional messages can be paused to avoid further triggering.

Balances and withdrawals during the exclusion

Even during an exclusion, you can contact support to allow, as far as permitted and after necessary checks, remaining balances to be paid out. New deposits are generally not possible during an exclusion.

Reactivation after the end of the exclusion

After a temporary self-exclusion expires, your account may be automatically reactivated by the system, or you may need to initiate reactivation. Afterwards, it's best to use limits and session reminders to stay stable.

Lock by Relatives

Problematic gambling often affects family and friends too. If you're concerned about someone close to you, seek support from professional counseling centers or talk to our customer support about the available options.

Confidentiality and Data Protection

Details about locks, limits, and protective measures are treated confidentially and made accessible only to authorized persons. Data is processed in accordance with the applicable data protection laws.

Session Reminders

Session reminders help you stay conscious during a session. At regular intervals, you receive hints about the duration of the session and depending on the implementation - about bets/winnings/losses, as well as the possibility to take a break or review the course.

Which intervals and contents are displayed depend on the settings and the current platform features.

Account Closure

If you want to close your account, please differentiate between "Pause because gambling becomes too much" and "Close for other reasons".

• In cases of problematic gambling behavior, Self-exclusion is often the better option.
• If you want to close for other reasons, contact customer support.

Depending on status and checks, the reopening of a closed account may be possible or excluded.

How Online Gambling Works

Slots and other online games are based on systems that are supposed to ensure fairness and randomness. Understanding how these mechanisms work makes it easier to see gambling as entertainment - not as a source of income.

Random Number Generator (RNG)

Most online games use a Random Number Generator (RNG). The RNG generates a random result with each game round. Each spin is independent of previous spins - past results do not influence future ones.

Important: There is no strategy that allows you to "predict" or "control" RNG outcomes.

Payout Ratio (RTP)

Many games have a Payout Ratio (RTP). This is a theoretical long-term percentage that indicates how much of the money wagered is returned to players on average over many game rounds.

This is no guarantee for individual sessions: Short-term results can fluctuate greatly.

House Edge

TheHouse Edgeis the mathematical advantage of the provider. It explains why gambling gives the house an advantage in the long run – and why it's important to only play with money you can afford to lose.

Common Gambling Myths

Myth: "I am now due for a win"

This is the classic gambler's fallacy. Each spin is independent. A losing streak does not make a win more likely.

Myth: "Winning streaks & losing streaks are 'real'"

Streaks can occur randomly, but RNG games have no memory. Frequent payouts do not mean that it will continue – and vice versa.

Myth: "If I play longer, my chances increase"

More playtime does not mean better odds. What often increases is the risk of spending more than planned – especially when "chasing" losses.

Myth: "I can predict or control outcomes".

Neither the amount bet, time of day, nor "lucky numbers" influence RNG outcomes. Results remain random.

Myth: "Online games are rigged"

Reputable providers must adhere to fairness and technical standards. Even if you experience losing streaks: In RNG games, fluctuations are normal – and not evidence of manipulation.

Habits for Safe Gambling

• Set a budget: Decide beforehand how much you want to spend – and stick to it.
• Limit time: Set a time limit for sessions.
• Do not chase losses: Do not try to "win back" money.
• See as entertainment: Gambling is not a plan to make money.

If you need support, services like Gambling Therapy or Gamblers Anonymous can help – confidentially and free of charge.

Useful Tips

• Only gamble with money you can truly afford to lose.
• Do not chase losses.
• Use limits and breaks before things get out of control.
• Gambling and alcohol/drugs: a bad combination.
• Take a break if you notice you are playing impulsively or unusually aggressively.

Self-test

A self-test can help you realistically assess your gambling behavior. Many independent organizations offer free, anonymous tests that provide feedback and – if necessary – facilitate the path to professional help.

If you're unsure, do the test calmly and take the results seriously – it's a tool for you, not against you.

We are here for you

If you have questions about limits, breaks, or self-exclusion, our Customer Support team is here to help. We are happy to help you find the right protective measures.

It is also worth knowing the current conditions and notes on the website. If something is unclear, contact us – better once too often than too late.

Counseling centers and support

If gambling is becoming a problem for you (or in your environment), seek professional help. In Austria, there are counseling services and addiction counseling centers that provide confidential support. Additionally, you can use international offers such as Gambling Therapy or Gamblers Anonymous.

If you don't know where to start, Contact support – we will help you find the right information channels.

Autor: Wizardo