Terms and Conditions

These Terms and Conditions (“Terms”) govern the use of Wizardo casino, including the website, player account, games, payments, bonus promotions, mobile access and other platform functions. By registering, logging in or using the platform, you agree to these Terms.

Additional rules may apply to individual games, promotions, tournaments, VIP features, payment processes or technical functions. If such additional rules are displayed, they apply in addition to these Terms.

1. Platform operator

The services are operated by Tusitier Ltd, a company registered under the laws of Belize with registration number 000047451. The company is licensed by the Anjouan Offshore Authority under licence number ALSI-202505043-FI2.

The registered address is: Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize. These details are provided for transparency and refer to the operator of the online services offered.

2. Terms and additional rules

In these Terms, “player” means the person who creates an account and uses the platform. The “player account” is the personal account used to access the platform, manage balance and participate in available functions.

“Bonus” or “promotion” includes offers such as free spins, deposit bonuses, missions, tournaments, cashback, VIP rewards or other benefits. “Games” means online casino games, especially casino slots, where available in the current lobby.

“Verification,” “KYC” or “AML check” means checks related to identity, age, payment authorization, source of funds or account security.

3. Eligibility and account use

Use of Wizardo casino is permitted only for persons who are at least 18 years old or have reached the higher legal minimum age that applies in their location. The player is responsible for checking whether use of the platform is permitted at their location.

The platform may only be used for private and non-commercial purposes. Use on behalf of third parties, account sharing or commercial use of the platform is not allowed.

Wizardo casino may change, restrict or remove content, games, payment methods, bonus offers, technical functions or mobile access options if this is required for legal, technical, security-related or operational reasons.

4. Registration, account security and multiple accounts

To use certain functions, a personal player account must be created. During registration, details such as username, email address, password, date of birth, phone number or other required information may be requested.

All information must be correct, complete and up to date. If relevant data changes, an update or additional review may be required. False or misleading information may lead to account restriction or closure.

Each person may generally have only one account. Multiple accounts, shared accounts, transferred accounts or accounts using another person’s data are not allowed. The account may not be sold, rented, transferred or used by another person.

The player is responsible for the security of login details. Passwords must not be shared. If there is suspicion that an account has been used without authorization, support should be informed immediately.

5. Deposits, withdrawals and payment rules

Deposits and withdrawals are made through the payment methods shown in the cashier area. Which methods are available may depend on the account, currency, technical availability, payment provider, security review and internal requirements.

Depending on the account, card methods, bank options, wallets, voucher cards or cryptocurrencies may be visible in the cashier area. The selection shown directly in the account is always decisive. A method shown elsewhere does not automatically guarantee that it is available for every transaction.

Payments may only be made using payment methods that lawfully belong to the account holder. Third-party payments, payment instruments belonging to others or payments made on behalf of other people are not allowed. If a third-party payment is detected, transactions may be rejected, winnings cancelled or additional checks carried out.

Before withdrawals, identity verification, payment checks, active bonus terms, wagering requirements, AML/KYC checks or security controls may be required. Withdrawals may be delayed, rejected or temporarily suspended if documents are missing, bonus rules are not fulfilled or there is suspicion of a rule violation.

6. Verification, AML and KYC

Wizardo casino may carry out identity, age, address, payment and security checks. Such checks may be required during registration, deposits, withdrawals, unusual activity, account closure or other security-related processes.

Documents or evidence may be requested for verification, such as an official ID, proof of address, proof of the payment method used, a selfie with a document, video verification or information about the source of funds.

If requested documents are not provided completely, correctly or on time, Wizardo casino may restrict the account, pause withdrawals, block bonus functions or close the account.

7. Refunds and chargebacks

Deposits are generally made for the use of the services offered and are not automatically refundable. A refund may be reviewed in special cases, such as technical payment errors or other exceptional circumstances.

If a deposited amount or a related bonus has already been used for bets, a refund may be excluded. Chargebacks, disputed payments, repeated payment failures or unusual transaction patterns may lead to account review, payment restrictions or suspension.

8. Games, results and technical errors

The games offered are subject to their respective game rules, paytables and technical processes. Game rounds, bets and results are processed according to the rules of the relevant game and the platform’s technical records.

In the event of technical errors, incorrect displays, interrupted game rounds, incorrect balance displays, bonus-function disruptions or unclear transactions, Wizardo casino may review, correct or void affected bets, winnings, rounds or account movements.

An incorrect display does not create an automatic right to payout. Server logs, system data and technical records may be used as the decisive reference for reviewing game and payment processes.

9. Bonuses, promotions and bonus abuse

Wizardo casino may provide different promotions, including free spins, deposit bonuses, missions, tournaments, VIP rewards or other offers. More information about available promotions can be found on the Wizardo bonus page.

Each promotion may have its own terms, such as minimum deposit, wagering, validity period, maximum bets, game restrictions, cashout limits, activation rules or verification requirements. The terms shown in the promo area should be checked before activation.

Bonus abuse is not allowed. This includes multiple accounts, false information, coordinated playing patterns, technical exploitation, bypassing bet limits, using other people’s accounts or using a promotion against its terms. In case of violations, bonuses, free spins, winnings or further promotions may be cancelled.

10. Responsible Gambling

Gambling should remain entertainment and should not be treated as a way to generate regular income or recover losses. Players should only gamble with amounts they can afford to lose.

Depending on account functions, limits, breaks or self-exclusion may be available. If gambling becomes stressful, difficult to control or creates pressure, a break should be taken and support or a professional counselling service should be contacted if needed.

11. Prohibited behaviour and sanctions

Prohibited behaviour includes false information, multiple accounts, account use by third parties, sharing login details, fraud, collusion, bots, automated playing methods, manipulation, exploitation of technical errors, bonus abuse and disruption of platform operation.

VPNs, proxies or similar services used to hide the actual location may also be treated as a rule violation. The same applies to abusive chargebacks, suspicious payment activity, identity concealment or attempts to bypass verification processes.

In case of violations, Wizardo casino may take measures. These may include warnings, requests for additional documents, restriction of individual functions, temporary suspension, permanent account closure, cancellation of bonuses, voiding of bets, withholding of withdrawals or reporting suspicious activity to competent bodies where required and permitted.

12. Privacy, cookies and communication

Personal data is processed in accordance with the Privacy Policy. This may include account, payment, verification, gaming, usage, device and communication data where required for operation, security, payments, support or legal requirements.

Cookies and similar technologies may be used to manage sessions, support security, provide technical functions, save settings or improve the platform. Marketing communications, personal offers or service notices may depend on consent, account settings or another permitted basis.

13. Complaints and support

For questions, complaints, transaction problems, technical errors, account matters or uncertainties about bonus promotions, customer support should be contacted. The request should describe the issue as precisely as possible.

Helpful details may include account email, time, amount, payment method, game round, error message or a short description of the steps already tried. Passwords, full card details or unnecessarily sensitive information should not be sent.

Wizardo casino reviews submitted requests according to internal processes. Processing time may depend on the type, scope and complexity of the request.

14. Account closure and restrictions

The player may request account closure through support. Before closure, pending withdrawals, verification, bonus terms, payment checks or ongoing disputes may need to be resolved.

Wizardo casino may restrict, suspend or close an account if these Terms are violated, verification is not completed, fraud is suspected, payments are disputed or use of the platform is not permitted.

If account closure is related to problematic gambling behaviour, a break, self-exclusion or another protective measure may be more suitable than normal account closure.

15. Intellectual property

All website content, including logos, texts, graphics, software, designs, game interfaces, trademarks and technical systems, is protected by copyright or other rights. Use is permitted only within the intended platform functions.

Without prior permission, content may not be copied, modified, distributed, sold, made publicly available or used for personal commercial purposes.

16. Liability

Wizardo casino is liable only to the extent provided by law. No liability is accepted for technical disruptions, connection problems, maintenance, third-party provider issues, incorrect displays, events outside the operator’s control or unauthorized account use caused by shared or insecurely stored login details.

The platform is provided according to technical availability. Uninterrupted, error-free or always-available access cannot be guaranteed.

In case of system errors, interrupted games, unclear results or incorrect transactions, a review may be carried out. Corrections, cancellations or refunds are not automatic and are made only after review of the specific case.

17. Final provisions

Wizardo casino may change these Terms if this is required for legal, technical, regulatory, security-related or operational reasons. The current version is made available on the website and is decisive for continued use.

Additional rules for games, promotions, payments or technical functions remain applicable where they are intended for the relevant area. If any provision of these Terms is invalid, the remaining provisions continue to apply.

These Terms, together with additional rules, privacy information and the conditions shown in the account, form the basis for using Wizardo casino. In case of differences between language versions, the English version may prevail where this is provided in the full terms.

Autor: Wizardo